Privacy Policy
We take the privacy of our users seriously. We are committed to safeguarding the privacy of our users while providing a personalised and valuable service. This Privacy Policy statement explains the data processing practices of any workshop. If you have any requests concerning your personal information or any queries with regard to these practices please contact us by e-mail.
Information Collected
We collect personal information from you through the use of enquiry and registration forms and every time you e-mail us your details. We also collect information automatically about your visit to this web site. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form.
Use and Disclosure of Personal Information
We process personal information collected via this web site for the purposes of:
- Providing a personalised service
- Providing you with information about the workshop you registered for.
We also may use information in aggregate form (so that no individual user is identified):
- To build up marketing profiles
- To aid strategic development and
- To audit usage of the site.
Payment Method and Cancellation Policy
Accepted Payment Methods: PayPal, Bank Transfer
Automatic Cancellation Policy: Orders will be cancelled if payment is not received within 10 days.
Payment:
Buyer is responsible for payment though PayPal or bank transfer after receipt of the invoice. Orders will be cancelled if payment is not received within 7 days.
Fees, charges, taxes:
Prices include 20% Austrian VAT, where applicable, and all handling, shipping and transaction fees payable by EceteraGmbH. The Buyer is responsible to pay all additional local taxes, customs fees and other charges levied at the Buyer’s location.
Shipping:
We ship worldwide, to the extent possible, limited only by regulatory, policital or factual restrictions (e.g. war regions, remote locations without regular postal service, …).
We will ship articles within one week after receipt of payment.
Please note that currently, due to the Covid-19 pandemic, some restrictions with regard to international shipping apply and not all destinations may be available at all times. These restrictions are updated and modified on short notice. We will verify the availability of postal or other shipping services to your destination before issuing an invoice.
Standard shipping is via the (Austrian) postal service and includes tracking information. If another method of shipment is preferred, the Buyer has to inform EceteraGmbH accordingly and an agreement as to the method and price of shipping has to be made.
Shipping and handling cost:
The shipping costs include packaging, handling and shipping including tracking information. Delivery can usually be expected within 2-4 working days within Austria, within 7 days within Europe and may take up to 3 weeks for destinations outside Europe.
Further delays are possible due to restrictions and limitations during the Covid-19 pandemic. You may want to verify shipping times with your local postal service.
Shipping fees applicable for up to 3 LPs are:
Austria: € 7,-
Europe (excluding overseas territories): € 14,-
all other destinations: € 27,-
Please wait for our invoice before making any payments – we will verify any shipping costs automatically calulated by Discocs prior to charging any excess rates.
Return policy:
For EU private customers, the standard consumer protection rights apply.
In case the shipment does not conform to the order in regards of quantity or quality, the Buyer needs to notify EceteraGmbH immediately.
We will offer an exchange or refund as is appropriate under the circumstances upon receipt of the returned item(s). Return shipments at the expense of EceteraGmbH must be made through the cheapest available means.
Please do not hesitate to contact us if you have any questions!
Thank you for visiting our offer and for reading until the end!
